TICKET PROTECTION

At Please & Thank You, we understand that life can be unpredictable. To offer peace of mind, we provide an optional Ticket Purchase Protection for VIP Upgrade packages. This protection allows you to cancel your VIP upgrade purchase for any reason up to 24 hours before the event and receive a full refund for the upgrade. Below are the terms and conditions for this optional service.

What Is Ticket Purchase Protection?

Ticket Purchase Protection is an optional service available for a percentage of your total order at the time of checkout. It provides the flexibility to cancel your VIP Upgrade purchase up to 24 hours before the event’s scheduled start time and receive a full refund for the upgrade portion of your purchase.

Key Details:

· Cost: A percentage of your total order
· Cancellation Window: You may cancel your purchase up to 24 hours before the scheduled start time of the event.
· Coverage: This protection covers the cost of your VIP upgrade only. It does not apply to event tickets purchased separately or through other platforms.
· Refund Method: Refunds will be processed back to the original form of payment within 7–10 business days following your cancellation request.

What’s Covered:

· VIP Upgrade Purchases: Your VIP Upgrade, which includes access to exclusive perks, such as meet-and-greet opportunities, backstage tours, or merchandise, can be canceled with Ticket Purchase Protection.

What’s Not Covered:

· Concert Tickets: If your VIP Upgrade does not include concert tickets, Ticket Purchase Protection does not extend to any tickets you may have purchased through third-party platforms (e.g., Ticketmaster, AXS).
· Late Cancellations: Cancellations made less than 24 hours before the event will not be eligible for a refund under this protection policy.
· Partial Purchases: The protection fee is non-refundable, even if the cancellation occurs within the eligible window.

How to Cancel:

· Ensure your cancellation request is submitted no later than 24 hours before the scheduled event start time.
· You will be notified that your request has been received and is being reviewed.
· Upon successful cancellation, your refund will be processed within 7–10 business days.

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