This Privacy Policy, effective 8/1/2022, is designed to help you, the user, understand how Please and Thank You™ (“Please and Thank You, “us”, “we”, or “our”) collects and then uses the personal information you provide us when signing up as a new “member”. We do this so you can make informed decisions both when deciding whether to become a member and when using this service.

By accessing and/or using this web site, you are (1) becoming a member of the Please and Thank You™ mailinglist or website (the “network”) and (2) accepting the practices described in this Privacy Policy.

We would like to thank you for becoming a member of the network—a network that takes each member’s privacy rights seriously. If you have any questions concerning the network’s Privacy Policy, please contact us at the mailing address, telephone number, or email address at the end of this page.

ABOUT PLEASE AND THANK YOU™

Please and Thank You™, as a third-party administrator, maintains and administers the network of this web site.

CHILDREN’S ONLINE PRIVACY PROTECTION ACT OF 1998

This privacy policy is provided in conformity with the Children’s Online Privacy Protection Act of 1998 (“COPPA”). COPPA requires that we notify parents and legal guardians and obtain consent from parents and legal guardians before we collect, use and/or disclose personal information from children under thirteen (13) years of age.

If parents or legal guardians have any questions regarding their child’s use of this web site, they may contact us directly via any of the contact information displayed below:

Please and Thank You™
1909 H Street
Sacramento, CA 95811
Phone: 1 (916) 234-5374
Email: help@please.co

HOW WE COLLECT INFORMATION

We collect personal information about you so that we can provide you with personalized features and an enhanced and efficient web site experience. This ways can be Directly (ex: via purchases or account registration), Passively (ex: via browser cookies or web beacons. Learn more about these tools here.), and/or From Third Parties (ex: logging in with or linking social media accounts. Your activities on our sites and apps may be posted to the social media platforms).

This information includes, but is not limited to:

  • Contact information
  • Billing & payment information
  • Profile or event photos
  • Demographic Details
  • Location, web browser, or device information

HOW WE USE THE INFORMATION

We collect the personal information listed above so that we can provide you with personalized features and an enhanced and efficient web site experience. We usually retain this information so you can, for example, view messages you have already read or check campaign dates you are already aware of. You understand and acknowledge that copies of your User Content may remain viewable in cached and/or archived pages or if other members have copied and/or stored your User Content, even after your information has been removed.

When you sign up as a member to the network, you create your own profile. Your profile information, including your name and your photo are displayed to other members in the network so that you may interact and communicate with them. On occasion, we may use your name and email address to send you notifications about the network’s new services, promotional items, merchandise, band news, and transactions involving your accumulated points. Generally, you may opt out of such emails by clicking on the “unsubscribe” link in the email. However, the network expressly reserves the right to send you notices about your account even if you opt out of all voluntary email notifications.

When you participate in a VIP event, we collect and upload customer photos to our site to distribute back to attendees. By participating in the event you are agreeing to our Terms, Ticketing, Return, and Privacy Policies. We reserve the right to share these images online (without identifying you as an individual) to both promote these events and distribute our media.

Without identifying you as an individual, the network may provide third parties with information contained in your profile for data gathering purposes (ex: gathering data on how many members like both artist ‘A’ and artist ‘B’ so that personalized advertisements, promotions, etc. can be sent to those particular members). We believe that this information gathering allows each member to get the most out of the network’s benefits—e.g., the distribution of band information that, based on your profile, matters to you.

We may use your information for marketing purposes. Ex: We might send you information about new features, promotions, offers, or products. These might be our own offers / products, or third-party offers / products. Or if you enroll you in one of our newsletters, we may use your location information to send you notifications regarding local events. To learn about your choices for these communications, visit our AdChoices section.

We may also use your information in the following ways:

  • To respond to questions, comments, or requests.
  • To track digital trends and customer interest.
  • To track customer web behavior.
  • To send your transactional communications.
  • As otherwise permitted by law.

SHARING YOUR INFORMATION WITH THIRD PARTIES

This web site is about sharing information with others of your choosing, and a limited number of third parties, to enhance each member’s promotional and informational-sharing experience. Except as otherwise described in this Privacy Policy, the network does not disclose personal information to any third party unless the network believes that disclosure is necessary to:

  1. Enforce the network’s Terms and Conditions of Use Agreement;
  2. Protect the network’s rights;
  3. Coincide with legal requirements (ex: responding to a subpoena, search warrant, or any other legal process served upon Please and Thank You™). We will not reveal information until we have a good faith belief that the law enforcement information and/or private litigant request meets the applicable legal standards;
  4. Protect the safety of its members; or
  5. Enhance each member’s promotional and informational-sharing experience.

The network may provide services jointly with other companies and we may share customer information with that company in connection with your use of that service.

Your name, network names, and profile picture thumbnail will be available in search results across the network and those limited pieces of information may be made available to third party search engines. This is primarily so your friends can find you and send a friend request. People who see your name in searches, however, will not be able to access your profile information unless they have a relationship to you that allows access based on the privacy settings.

Please and Thank You™ expressly reserves the right to transfer personal information to a successor in interest that acquires the rights to that information as a result of the sale of Please and Thank You, LLC™, or the sale of a substantial portion of its assets to that successor in interest.

Device information

  • Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
  • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
  • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels or other marketing tools deemed necessary for business operations by the company in the future.
  • Disclosure for a business purpose: shared with our processor Shopify, Event Ticketing, Facebook, Postscript, Live Nation, AEG and any other third party promoter, venue or ticketing system deemed necessary for business operations by the company in the future .

Order information

  • Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number.
  • Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
  • Source of collection: collected from you.
  • Disclosure for a business purpose: shared with our processor Shopify, Event Ticketing, Facebook, Better Reports, Postscript, Live Nation, AEG and any other third party promoter, venue or ticketing system deemed necessary for business operations by the company in the future .

Customer support information

  • Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number.
  • Purpose of collection: to provide customer support.
  • Source of collection: collected from you.
  • Disclosure for a business purpose: shared with our processor Shopify, Gorgias, Event Ticketing, Facebook, Postscript, Live Nation, AEG and any other third party promoter, venue or ticketing system deemed necessary for business operations by the company in the future .

THIRD-PARTY ADVERTISING

Advertising may appear on this web site and may be delivered to members by one of our web advertising partners. Those web advertising partners may download cookies to your computer that allow the ad server to recognize your computer each time they send you an online advertisement. The web advertising partners may also use other technologies such as JavaScript and “web beacons” (also known as “1×1 gifs”) to measure the effectiveness of their ads and to personalize advertising content. As a consequence, ad servers may compile information about where you, or others using your computer, saw their advertisements and determine which ads you, or others using your computer, clicked on. The purpose of this information is to allow an ad network to deliver targeted advertisements that they believe will interest you. This privacy policy covers the use of cookies by our network only and does not cover the use of cookies by any third-party advertiser.

COMMENTS, BLOGS, MESSAGES, AND LINKS

Please be aware that whenever you voluntarily post any information as a comment, blog, message, link, photo, video, and/or other information, that information can be accessed by the public and can then be used by those people to send you unsolicited communications. Additionally, if you post a link to your network web site on any third party site, your public profile will be viewable by any third party that clicks on your link. If you do not wish to have your public profile viewable to any third party, you should not post links to your network web site on third party sites.

This web site may contain links to other sites, including links posted by you or other members. We are not responsible for the privacy practices of other web sites. As such, we encourage our members to read the privacy statements of each and every web site they visit after clicking on these third-party links. This Privacy Policy applies solely to the information collected in the use of our network and this web site.

CORRECTING, UPDATING OR REMOVING YOUR INFORMATION

At any time, members can correct, update, or remove any of their personal information (except their birthday) by logging into their account and accessing the “Edit Profile” feature. Our Fan Support staff can assist them as well. Contact Fan Support here.

To opt out of our marketing emails, simply click “Unsubscribe” at the bottom of the message or newsletter. You can also contact Fan Support asking to be removed. Please include the name of the website you’re unsubscribing from in your message. You can control cookies and tracking tools by visiting our AdChoices page.

YOUR CALIFORNIA PRIVACY RIGHTS

If you’re a California resident and have established a business relationship with us, you can request a list of the personal information we have shared with third parties for their marketing purposes. We will also give you a list of the third parties that have received your information. You can make a request one time each year.

To exercise your rights, email us or call 1 (916) 520-0260. Please mention that you’re making a “California Shine the Light” inquiry.

STORING INFORMATION IN AND OUTSIDE THE UNITED STATES

If you live outside of the United States, you understand and agree that we may transfer your information to the United States. This site is subject to U.S. laws, which may not afford the same level of protection of those in your country.

Please and Thank You complies with international and GDPR guidelines regarding the collection, use and retention of personal information from non-U.S. citizens. Please and Thank You certifies that it adheres to GDPR Principles of collection, use, retention, notice, choice, onward transfer, security, data integrity, access, and enforcement.

To request a summary or deletion of your personal information collected by Please and Thank You, please email help@please.co.

SECURITY

Each member’s account is secured by a member-created password. The network employs reasonable measures to protect member information that is stored within our database, and we restrict the access to member information only to those employees who need access to perform their job functions, such as our customer support and technical staff.

Note: We cannot guarantee the security of each member’s account information as unauthorized entry or use, software or hardware failure, and other uncontrollable factors may compromise the security of each member’s personal information at any time. The network does, however, consider security of each member’s personal information a priority and we take reasonable security steps to protect that information.

DISCLAIMER OF LIABILITY FOR UNAUTHORIZED VIEWING OF PERSONAL INFORMATION

You post User Content, as described above, on this web site at your own risk. Despite our reasonable efforts to keep your User Content inaccessible to those not authorized to view it, be aware that no perfect security measure(s) exist to insure impenetrability. Additionally, we cannot control the actions of other members that you may choose to share your page and User Content with. We are not responsible for the circumvention of any privacy settings or security measures contained in this web site. Consequently, we cannot and do not guarantee that the User Content you provide and/or post on this web site will not be viewed by unauthorized individuals.

CHANGES IN THE PRIVACY POLICY, TERMS OF USE, NOTICES, AND REVISIONS

In the event of a policy update, we will notify you of any material changes to this policy as required by law. We will also post an updated copy on our website. Please check our site occasionally for updates.

CONTACTING THIS WEBSITE

If you have any questions regarding this Privacy Policy, the practices of this web site, or your dealings with this web site, please contact us at the following mailing address, phone number, or email address:

Please and Thank You™
1909 H Street
Sacramento, CA 95811
Phone: 1 (916) 234-5374
Email: hello@please.co